FAQ

Of course you can!  

On the Checkout page, simply specify how you want us to organize your order in the “Order Notes” section. 

No, an account is not required to place an order.  There are however many perks to creating an account, including:  

• VIP pricing for shipping, containers, etc. 
• Orders can be saved and arranged by project to make order sharing simple 
• One-click copying for repeat orders 
• Access to additional online tools including Client Connect, Envirochain,Text Notifications, etc.  
• Access to exclusive content

It’s not rocket science!  Bottles can be ordered in 3 easy steps:  

STEP 1 –  Select the bottles and/or supplies you need.  

Use the FILTER tool to scroll through the list of available analysis and/or supplies or use the SEARCH tool to type in bottle or test information.  

PRO TIP: Be mindful of the “Summary” column; it provides important information about required volumes, other tests that can be run out of the same bottle, additional supplies that may be required, etc.   Not sure what size bottle you need for multiple parameters?   Click on the “Sample Volume Guide” for the minimum required volumes for all standard tests.  

STEP 2   –  Add the required bottles to your cart.   

Enter the quantity of each container, and click “Add to Cart”  

PRO TIP: You can see the contents of your cart at any time by clicking the shopping basket icon in the bottom right hand corner of your screen.  

STEP 3 –  Checkout.  

Once you have added all your bottles and supplies to your cart, you are ready to checkout!   Proceed to the checkout page to enter your VIP promo code(s).  You can also checkout by clicking on the basket icon and selecting CHECKOUT.   

PRO TIP: Make sure you have included any supplies that may be required for field treatment (for example 0.45 um filter and a syringe for dissolvable metals tests) in your order.  

Enter your payment information (if needed), shipping address, required date, and you’re on your way! 

The “Order Bottles and Supplies” section below features a filterable table where you can search for containers by analysis or name.  To save you time in the field, refer to the “Sample Volume Guide” which will help you determine how much sample you actually need to submit for each test, and consider using a single bottle for multiple parameters.  

Unless otherwise requested, our standard shipping time is 5 business days. If you are planning your sampling event for a specific date, please enter your desired delivery date in the “Due Date” field at checkout.  Please note that expedited shipping may be subject to a surcharge. 

The charges associated with the various bottles and supplies cover the costs of these supplies as well as environmental disposal of your sample after it has been analyzed.   To remove these charges from your order, consider signing up for an account (see above) or apply a promotional code at checkout.   

Please note that some supplies, including Volatile Sampling Kits, Pump Rentals etc. carry charges that are associated with the calibration and maintenance of the equipment.  If you have questions about these charges, please Contact Us.  

Incoming bottle orders are monitored by CARO staff on an ongoing basis during regular business hours.  If you need your bottles delivered in less than 24 hours, please place the order as per usual, and copy the confirmation number with your desired ETA in an email to [email protected]  

As soon as the order has been submitted, you will receive an email with an order confirmation number.  Additional notices will be sent by email when the order is being processed (we are actively working on assembling your order), and when it is shipped (complete with tracking details, so you are always in the know!)   

If you don’t receive a message indicating that your order was received within 24 hours of submitting, please contact our team, and we would be glad to follow-up personally.  

PRO TIP: Before emailing, please venture through your junk mail and/or clutter box to ensure our message wasn’t filtered out (it most certainly isn’t junk!) 

Certain browsers or phones may display the ordering table incorrectly. Once you scroll down the page, the table should load within the second. If the table loads poorly after you add an item to your cart, change the page number, then go back to the original page number. Please report any broken displays here.