To return the item you purchased, please mail it to:
110-4011 Viking Way, Richmond, BC V6V 2K9
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Items offered on our website are only available for delivery to addresses in Canada and the USA. Any shipments outside of these areas are not available at this time.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Regular Rate shipping is charged at a flat rate for routine orders only. Additional shipping charges may apply to remote areas or for large or heavy items – you will be contacted and advised of any additional charges.
Sales tax is charged according to the province or territory to which the item is shipped.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [email protected]
If you have any questions about the delivery and shipment or your order, please contact us at [email protected]
TERMS OF SERVICE
Use of our Website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.
Products or Services
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.
Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content. You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
Your Personal Information
Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be
complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to
change or update information at any time, without prior notice (including after an order has been
submitted). Such errors, inaccuracies or omissions may relate to product description, pricing,
promotion and availability and we reserve the right to cancel or refuse any order placed based
on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our website, except as required
Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided
“as is” without warranties, representations or conditions of any kind, either express or implied,
with regard to information accessed from or via our website, including without limitation, all
content and materials, and functions and services provided on our website, all of which are
provided without warranty of any kind, including but not limited to warranties concerning the
availability, accuracy, completeness or usefulness of content or information, uninterrupted
access, and any warranties of title, non-infringement, merchantability or fitness for a particular
purpose. We do not warrant that our website or its functioning or the content and material of the
services made available thereby will be timely, secure, uninterrupted or error-free, that defects
will be corrected, or that our websites or the servers that make our website available are free of
viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs
associated with your use of our website. We will not be liable for any damages of any kind
related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of
our or their respective directors, officers, agents, contractors, suppliers or employees be liable
to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages,
losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type
of damage, whether based in contract or tort (including negligence), strict liability or otherwise,
arising from your use of, or the inability to use, or the performance of, our website or the content
or material or functionality through our website, even if we are advised of the possibility of such
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain
damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations,
may not apply to you and our liability will be limited to the maximum extent permitted by law.
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and
their respective directors, officers, agents, contractors, and employees against any losses,
liabilities, claims, expenses (including legal fees) in any way arising from, related to or in
connection with your use of our website, your violation of the Terms, or the posting or
transmission of any materials on or through the website by you, including but not limited to, any
third party claim that any information or materials provided by you infringe upon any third party
The Terms and any documents expressly referred to in them represent the entire agreement
between you and us in relation to the subject matter of the Terms and supersede any prior
agreement, understanding or arrangement between you and us, whether oral or in writing. Both
you and we acknowledge that, in entering into these Terms, neither you nor we have relied on
any representation, undertaking or promise given by the other or implied from anything said or
written between you and us prior to such Terms, except as expressly stated in the Terms.
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver
of such right or provision. A waiver by us of any default will not constitute a waiver of any
subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Any headings and titles herein are for convenience only.
If any of the provisions of the Terms are determined by any competent authority to be invalid,
unlawful or unenforceable, such provision will to that extent be severed from the remaining
Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
our products or services offered on our website will be resolved in accordance with the laws of
the Province of British Columbia without regard to its conflict of law rules. Any disputes,
actions or proceedings relating to the Terms or your access to or use of our website must be
brought before the courts of the Province of British Columbia in the City of Richmond,
British Columbia and you irrevocably consent to the exclusive jurisdiction and venue of such
Questions or Concerns
Please send all questions, comments and feedback to us at [email protected]
We are committed to maintaining the accuracy, confidentiality, and security of your personally
governs our actions as they relate to the collection, use and disclosure of Personal Information.
Code for the Protection of Personal Information and Canada’s Personal Information Protection
and Electronic Documents Act.
We are responsible for maintaining and protecting the Personal Information under our control.
We have designated an individual or individuals who is/are responsible for compliance with our
We collect, use and disclose Personal Information to provide you with the product or service you
have requested and to offer you additional products and services we believe you might be
interested in. The purposes for which we collect Personal Information will be identified before or
at the time we collect the information. In certain circumstances, the purposes for which
information is collected may be clear, and consent may be implied, such as where your name,
address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal
Information except where required or permitted by law. Providing us with your Personal
Information is always your choice. However, your decision not to provide certain information
may limit our ability to provide you with our products or services. We will not require you to
consent to the collection, use, or disclosure of information as a condition to the supply of a
product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes
identified by us. With your consent, we may collect Personal Information from you in person,
over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected
unless you have otherwise consented, or when it is required or permitted by law. Personal
Information will only be retained for the period of time required to fulfill the purpose for which we
collected it or as may be required by law.
Personal Information will be maintained in as accurate, complete and up-to-date form as is
necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the
sensitivity level of the information. We take all reasonable precautions to protect your Personal
Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the
management of your Personal Information.
Upon request, you will be informed of the existence, use and disclosure of your Personal
Information, and will be given access to it. You may verify the accuracy and completeness of
your Personal Information, and may request that it be amended, if appropriate. However, in
certain circumstances permitted by law, we will not disclose certain information to you. For
example, we may not disclose information relating to you if other individuals are referenced or if
there are legal, security or commercial proprietary restrictions.
Handling Customer Complaints and Suggestions
Team CARO at [email protected]
A cookie is a small computer file or piece of information that may be stored in your computer’s
functionality and in some cases, to provide visitors with a customized online experience.
Cookies are widely used and most web browsers are configured initially to accept cookies
automatically. You may change your Internet browser settings to prevent your computer from
accepting cookies or to notify you when you receive a cookie so that you may decline its
acceptance. Please note, however, if you disable cookies, you may not experience optimal
performance of our website.
Our website may contain links to other third party sites that are not governed by this privacy
policy. Although we endeavour to only link to sites with high privacy standards, our privacy
policy will no longer apply once you leave our website. Additionally, we are not responsible for
the privacy practices employed by third party websites. Therefore, we suggest that you examine
the privacy statements of those sites to learn how your information may be collected, used,
shared and disclosed.